Careers

Location: Mumbai

Experience: 2 Years

Role overview:
We are seeking a proactive and detail-oriented professional to lead and enhance our customer’s cybersecurity, compliance, and resilience initiatives. These candidates will play a pivotal role in implementing ISO27001:2022, conducting internal audits, ensuring compliance with regulatory mandates such as CERT-IN Guidelines, RBI and SEBI guidelines, and driving the customer organisation’s cyber resilience strategy.

Key Responsibilities:

1. ISO27001 Implementation and Management

• Develop and implement an Information Security Management System (ISMS) as per ISO27001:2022 standards.
• Conduct regular gap assessments, risk mapping and evaluations, and maintain ISMS
  documentation.
• Drive the ISO27001 certification process and manage ongoing compliance.

2. Internal Audits and Risk Assessments

• Plan, execute, and document internal security audits to ensure adherence to organisational policies and regulatory standards.
• Identify gaps, recommend corrective actions, and monitor their implementation.
• Conduct periodic risk assessments to mitigate emerging threats.

3. Regulatory Compliance

• Ensure full compliance with RBI and SEBI cybersecurity guidelines, including IT governance, resilience, and data protection requirements.
• Stay updated on regulatory changes and advise the organization on necessary adjustments.
• Oversee the preparation and submission of compliance reports to regulatory bodies.

4. Cybersecurity and Resilience

• Develop and implement strategies to enhance the organization’s cybersecurity posture and operational resilience.
• Monitor and enforce security controls such as access management, data encryption, and incident response readiness.
• Collaborate with IT teams to ensure secure infrastructure and application development practices.

5. Policy Development and Awareness

• Draft and update cybersecurity and IT compliance policies to align with ISO27001, RBI, SEBI, and other standards.
• Conduct training and awareness programs for employees to foster a security-first culture.

6. Incident Management

• Lead the development and testing of incident response plans, ensuring quick and effective handling of security events.
• Provide insights and corrective measures post-incident, enhancing future resilience.

7. Vendor and Third-Party Risk Management

• Evaluate third-party vendors and service providers for compliance with security and regulatory standards.
• Develop frameworks for monitoring vendor performance and adherence to contracts.

8. Continuous Improvement

• Identify opportunities for improving IT governance, data protection, and compliance frameworks.
• Leverage technology and automation to streamline security and compliance processes.

Requirements:

• Strong understanding of RBI, SEBI, and other Indian regulatory frameworks.
• Expertise in internal audits and risk management.
• Excellent communication and presentation skills, stakeholder management, and problem-solving skills.
• Familiarity with tools and frameworks related to vulnerability management, SIEM, and compliance monitoring.

Qualifications

• Education: Bachelor’s degree in IT, Computer Science, or a related field.
• Certifications: ISO27001 Lead Auditor Preferred
• Experience: Proven experience in information security, regulatory compliance, and implementing ISO27001 standards.

Benefits:

• Flat Hierarchy: Enjoy a collaborative environment where every voice matters.
• Flexible Work Hours: Tailor your schedule to fit your lifestyle and enhance work-life balance.
• Dynamic Team: Join a vibrant, forward-thinking group of young professionals.
• Inclusive Culture: Experience an open and supportive work atmosphere that encourages creativity.
• Career Development: Benefit from structured career paths that align with your goals.
• Mentorship Opportunities: Receive guidance and support from experienced mentors to help you grow.

Note: This job description is a general outline of the role’s responsibilities and may be adjusted to suit the needs of the organization.

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Location: Mumbai, Andheri East

Experience: 8+ years

Certification: CISA or CISSP (Mandatory)

Travel Requirement: Within India & International

Job Summary:
We are looking for an experienced GRC Manager with a strong background in conducting audits for Banks, Data Centres, and Insurance Companies. The ideal candidate should be CISA or CISSP certified and have excellent team management and customer handling skills. This role requires expertise in IT governance, compliance frameworks, risk management, and security audits.

Key Responsibilities:

Audit & Compliance:

• Lead and manage IT security and compliance audits for Banking, Data Centre, and Insurance industries.
• Ensure adherence to regulatory requirements such as RBI, IRDAI, ISO 27001, PCI DSS, GDPR, DPDP Act, SEBI CSCRF and NIST frameworks.
• Conduct risk assessments, identify gaps, and recommend security improvements.
• Work closely with external auditors and regulatory bodies.
• Prepare audit reports, track remediation, and follow up on compliance actions.

Governance & Risk Management:

• Develop and maintain GRC policies, procedures, and controls to strengthen security posture.
• Conduct periodic risk assessments to identify vulnerabilities and develop mitigation plans.
• Ensure compliance with industry best practices and legal requirements.
• Drive third-party risk assessments and vendor security evaluations.

Team Management & Leadership:

• Lead, mentor, and manage a team of 12 GRC professionals, providing guidance and support.
• Allocate resources effectively to meet audit and compliance project deadlines.
• Encourage professional development and upskilling within the team.

Customer Engagement & Stakeholder Management:

• Collaborate with CIOs, CISOs, Chief Risk Officers, and Compliance Teams of customer organisations.
• Provide expert consultation on IT security, risk, and compliance matters.
• Ensure seamless communication and issue resolution with customers.

Travel & Engagements:

• Willingness to travel across India and internationally for client audits and assessments.
• Conduct on-site assessments and ensure compliance with global security standards.

Requirements:

• Education: Bachelor’s or Master’s degree in IT, Computer Science, Cybersecurity, or a related field.
• Certifications (Mandatory): CISA or CISSP (Additional certifications like ISO 27001 LA, CRISC, CISM are a plus).
• Experience: 8+ years in IT Security, Audit, GRC, or Compliance roles.
• Industry Exposure: Banks, Data Centres, and Insurance companies.
• Technical Knowledge:
  • IT Governance, Risk Management, and Compliance Frameworks (ISO 27001, NIST, PCI DSS, RBI IT Guidelines, DPDP Act).
  • Cloud Security, Data Protection, Business Continuity, and Third-party Risk Management.
  • Familiarity with SIEM, DLP, Vulnerability Management, and Endpoint Security solutions.
• Soft Skills:
  • Strong leadership and team management skills.
  • Excellent communication and customer handling abilities.
  • Ability to work in a fast-paced, multi-client environment.

Why Join Us?

• Challenging & rewarding role in a growing cybersecurity and GRC firm.
• Opportunity to lead and make an impact on large-scale compliance programs.
• International exposure through audit engagements across different countries.

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Location : Mumbai

Experience: 2 years (Cyber Security Sales)

Role overview:

As a B D E, you will play a critical part in our fast-growing Cyber Security services offerings to our customers. You will be part of a smart, innovative team that is changing the way customers buy and manage their IT infrastructure. Candidates with high energy,
entrepreneurial-spirited people who settle for nothing less than selling world class solutions & services. The successful candidate will be responsible for direct sales of our cyber security
services.

Key Responsibilities:

• Deliver sales from prospecting to pipeline management to negotiating a final agreement.
• Identify, qualify and develop growth opportunities with new and existing clients.
• Expertly present our Cyber Security Solutions and its value proposition.
• Build and cultivate effective relationships with strategic C level IT leaders (CISO, CTO, Manager IT, VP IT, CIO etc.)
• Understanding of sales revenue cycle and buying behaviour.
• Meet quarterly & annual sales targets.
• Develop portfolio of business and manage individual revenue and performance goals.
• Working with senior level decision makers (CTO, CIO, CISO and IT Managers) within key verticals, like BFSI, Fintechs, E-Commerce, IT-ITES etc.
• Understanding of buying process cycle of Customers
• Proven track record of consistent high performance and achievement of new business acquisition targets
• Strong skills in closing New Sales Deals.Assist with the client management aspects of the Information Security team, including client and potential client questionnaires;

Qualification/Requirements:

• Bachelor’s degree / MBA in Sales & Marketing.
• Excellent written and verbal communication skills.
• Ability to multi-task, organize, and prioritize work.
• Excellent presentation skills.
• Ability to approach adversity with a positive attitude

Apply Now

Location : Mumbai, Bangalore, Delhi

Experience: 4-8 Years

Role overview:

As a BDM, you will play a critical part in our fast-growing Cyber Security services offerings to our customers. You will be part of a smart, innovative team that is changing the way customers buy and managing their IT infrastructure. Candidates with high energy, entrepreneurial-spirited people who settle for nothing less than selling world class solutions & services. The successful candidate will be responsible for direct sales of our cyber security services.

Key Responsibilities:

• Deliver sales from prospecting to pipeline management to negotiating a final agreement.
• Identify, qualify and develop growth opportunities with new and existing clients.
• Expertly present our Cyber Security Solutions and its value proposition.
• Build and cultivate effective relationships with strategic C level IT leaders (CISO, CTO, Manager IT, VP IT, CIO etc.)
• Understanding of sales revenue cycle and buying behaviour.
• Meet quarterly & annual sales targets.
• Develop portfolio of business and manage individual revenue and performance goals.
• Working with senior level decision makers (CTO, CIO, CISO and IT Managers) within key verticals, like BFSI, Fintech’s, E-Commerce, IT-ITES etc.
• Understanding of buying process cycle of Customers
• Proven track record of consistent high performance and achievement of new business acquisition targets
• Strong skills in closing New Sales Deals. Assist with the client management aspects of the Information Security team, including client and potential client questionnaires.

Qualification/Requirements:

• Bachelor’s degree / MBA in Sales & Marketing.
• Excellent written and verbal communication skills.
• Ability to multi-task, organize, and prioritize work.
• Excellent presentation skills.
• Ability to approach adversity with a positive attitude.

Apply Now

Location : Mumbai

Experience: 1 – 3 Years

Role overview:

We are currently looking for a motivated SOC Analyst L1 to join our Security Operations Center (SOC) team at our office based in Mumbai. This role is essential in monitoring, detecting, and responding to security incidents, helping to safeguard our clients’ digital assets. The position is based in our office in Andheri East, and we do not offer work-from-home options.

Key Responsibilities:

• Monitor security alerts and incidents using SIEM tools, ensuring timely detection and response to potential threats.
• Conduct initial triage and analysis of security incidents, escalating issues as necessary.
• Investigate security breaches, identify root causes, and assist in remediation efforts.
• Collaborate with senior analysts and other teams to implement and enhance security controls and incident response procedures.
• Maintain incident response documentation and reporting to ensure compliance with security policies and standards.
• Assist in threat intelligence gathering and analysis to enhance the organization’s security posture.
• Stay updated on the latest cybersecurity trends, threats, and vulnerabilities to better protect client environments.
• Participate in security awareness training sessions and contribute to improving the overall security culture within the organization.

Requirements:

• 1-3 years of experience in a cybersecurity role, preferably within a SOC environment.
• Familiarity with security tools such as SIEM, IDS/IPS, and endpoint protection solutions.
• Basic understanding of network protocols, firewall configurations, and security principles.
• Knowledge of incident response methodologies and best practices.
• Strong analytical and problem-solving skills, with attention to detail.
• Excellent communication skills, both verbal and written, to articulate findings and recommendations clearly.
• Relevant certifications such as CompTIA Security+, CEH, or similar are a plus.
• Ability to work in a fast-paced environment and handle multiple priorities effectively.

Benefits:

• Flat Hierarchy: Enjoy a collaborative environment where every voice matters.
• Flexible Work Hours: Tailor your schedule to fit your lifestyle and enhance work-life balance.
• Dynamic Team: Join a vibrant, forward-thinking group of young professionals.
• Inclusive Culture: Experience an open and supportive work atmosphere that encourages creativity.
• Career Development: Benefit from structured career paths that align with your goals.
• Mentorship Opportunities: Receive guidance and support from experienced mentors to help you grow.

Note: This job description is a general outline of the role’s responsibilities and may be adjusted to suit the needs of the organization.

Apply Now

Location : Mumbai

Experience: 3-6 Years

Role overview:

The Customer Experience & Service Delivery Manager (CXSD Manager) will be the central point of contact (SPOC) for all customer queries related to projects, tasks, and service delivery across four verticals. This role will ensure efficient query resolution, SLA tracking, project execution, and continuous improvement in customer experience. The CXSD Manager will also oversee customer feedback collection, project closure formalities, service quality enhancements, and coordination with sales and accounts teams for milestone-based invoicing, reporting directly to the Head of Department (HOD).

Key Responsibilities:

1. Customer Query & Response Management

• Act as the primary liaison for customer inquiries across all four verticals.
• Manage customer interactions through website chat, email, phone, and ticketing systems.
• Ensure department leads or managers provide timely responses and drive accountability.
• Develop and implement standard operating procedures (SOPs) for handling customer escalations.

2. SLA Tracking & Service Performance Reporting

• Define, monitor, and enforce Service Level Agreements (SLAs) for response times and resolution.
• Generate weekly/monthly reports for HOD and department managers on SLA performance, pending tasks, and issue resolution trends.
• Identify bottlenecks in service delivery and implement corrective actions.
• Ensure Customer onboarding is well executed

3. Project & Task Coordination

• Oversee customer projects, ensuring timely execution, quality assurance, and alignment with customer expectations.
• Maintain a real-time dashboard for tracking project tasks, deadlines, risks, and escalations. All Projects to be shown on central dashboard which is visible to all employees.
• Coordinate with department managers to ensure on-time project delivery and risk mitigation.
• Implement a structured workflow for customer project tracking and progress reporting.
• Ensure a formal project closure letter is obtained from customers, confirming project completion and satisfaction.
• Notify the sales and accounts team upon project or milestone closure to facilitate timely invoicing.

4. Customer Experience & Feedback Collection

• Conduct customer satisfaction surveys after project completion or service requests.
• Gather ratings on key parameters such as quality of work, response time, knowledge level, documentation and overall service experience.
• Implement automated response mechanisms to enhance customer engagement.
• Organize quarterly customer review meetings to assess service effectiveness and gather improvement suggestions.

5. Internal Coordination & Process Improvement

• Facilitate regular cross-functional meetings with department managers to address service-related challenges.
• Drive operational efficiency by identifying areas for process automation and workflow enhancements.
• Act as a bridge between customers and internal teams, ensuring seamless communication.
• Develop and maintain escalation matrices for handling critical customer issues.
• Standardize project closure documentation and ensure customers formally acknowledge project delivery.

Key Metrics for Success:

• Customer Response Time: % of queries responded to within SLA timelines.
• SLA Compliance: % adherence to service level agreements.
• Customer Satisfaction (CSAT) Score: Based on surveys and feedback.
• Project Timeliness: % of projects delivered on schedule. Measure Burn Rate due to delay in project closure.
• Customer Feedback Rating: Score on quality of work, responsiveness, and service experience.
• Project Closure Compliance: % of projects closed with formal customer confirmation.
• Invoice Processing Efficiency: % of milestone closures communicated to sales and accounts for invoicing.

Qualification/Requirements:

Technical & Functional Skills

• 3 – 6 years of experience in service delivery, customer experience management, or project coordination.
• Proficiency in ticketing & task management tools (e.g., Jira, ServiceNow, Freshdesk, Zoho Desk).
• Experience in building Dashboards in Excel
• Strong understanding of IT service management (ITSM) principles.
• Exposure to customer engagement tools (e.g., Zendesk, Salesforce) will be added advantage.

Soft Skills

• Excellent communication & interpersonal skills to coordinate across departments and engage with customers.
• Strong analytical mindset to monitor performance, identify gaps, and drive improvements.
• Problem-solving skills to handle escalations and resolve issues efficiently.
• Proactive approach to process optimization and automation.

Reporting & Team Structure

• Reports to: Head of Service Delivery.
• Works closely with: Department Managers, Project Teams, Customer, Sales & Accounts Teams

Tools & Technology Exposure (Preferred)

• Ticketing & Task Tracking: Jira, ServiceNow, Freshdesk, Zoho Desk
• Chat & CRM Platforms: Zendesk, Salesforce, HubSpot
• Collaboration & Workflow Automation: Slack, Microsoft Teams.

Benefits:

• Flat Hierarchy: Enjoy a collaborative environment where every voice matters.
• Flexible Work Hours: Tailor your schedule to fit your lifestyle and enhance work-life balance.
• Dynamic Team: Join a vibrant, forward-thinking group of young professionals.
• Inclusive Culture: Experience an open and supportive work atmosphere that encourages creativity.
• Career Development: Benefit from structured career paths that align with your goals.
• Mentorship Opportunities: Receive guidance and support from experienced mentors to help you grow.

Note: This job description is a general outline of the role’s responsibilities and may be adjusted to suit the needs of the organization.

Apply Now

Location : Mumbai

Experience: 2-4 Years

Key Responsibilities:

• Discussing requirements with client and building solution frameworks or Bill of materials
• Solution walkthrough or demonstration of the technical solutions or product to customer as per requirements.
• Present, promote and sell services using solid arguments to existing and prospective customers.
• Conducting discussions with clients on requirements related to Cyber Security
• Requirement gathering, building presentation and walk-through of solution with SOW
• Conduct presentations to the client on the company offerings, the structure of the solution recommended to the client
• Assist sales team in preparing Bill of material, conducting product walk-through, closure of the opportunity
• Learn details of all products and solutions the company is offering and map them to customer requirements.
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.

Qualifications/Requirements:

• 2-4 years’ Experience in IT or Cyber Security Pre-Sales.
• Excellent analytical skills and strong multi-tasking skills.
• Excellent analytical skills and strong multi-tasking skills.
• Experience in building solutions and creating presentations.

Benefits:

• Flat Hierarchy: Enjoy a collaborative environment where every voice matters.
• Flexible Work Hours: Tailor your schedule to fit your lifestyle and enhance work-life balance.
• Dynamic Team: Join a vibrant, forward-thinking group of young professionals.
• Inclusive Culture: Experience an open and supportive work atmosphere that encourages creativity.
• Career Development: Benefit from structured career paths that align with your goals.
• Mentorship Opportunities: Receive guidance and support from experienced mentors to help you grow.

Note: This job description is a general outline of the role’s responsibilities and may be adjusted to suit the needs of the organization.

Apply Now